Edrevel Revolutionising eSevai TamilNadu

Edrevel Impact Story

Fostering Consistency and Efficiency with Measurable and Adaptive Training Programs

Illustration showing the impact of Edrevel on eSevai services in Tamil Nadu, India — Banner image depicting the transformation of public service delivery in Tamil Nadu through Edrevel's solutions.

Background

Illustration showing the digital transformation of eSevai services in Tamil Nadu

Edrevel Partnership for Maintaining High Quality of Service

To tackle the quality control challenges faced by CSC agents, TNeGA partnered with Edrevel, an AI-powered Learning Experience Solution designed as an end-to-end platform for agents’ training and assessment. Edrevel's adaptive and customisable features allowed TNeGA to swiftly implement a comprehensive system for onboarding, ongoing training, and the rapid integration of new government initiatives. Edrevel enables automated quiz delivery by selecting questions from a repository based on difficulty levels, with options for randomization and cumulative progress tracking. This functionality allows TNeGA to seamlessly conduct quarterly assessments of agents' knowledge, providing retake opportunities after a designated cool-off period. eSevai administrators are able to identify persistent under-performers and take interventions to ensure consistent service quality while facilitating targeted training to address knowledge gaps and integrate updates efficiently.

Transformation

Streamlining Training and Service Delivery

Centralised Hub

End-to-end platform enabling swift onboarding to course creation and access to live performance analytics within minutes.

34k

Onboarded
Agents

Scalable

Equipped for bulk upload and continuous content expansion, ensuring learning content is updated with ease.

20k

Questions
Repository

Accessible

Video learning materials accessible in multiple resolutions to reach learners in low-bandwidth and remote areas.

100+

Video
Lessons

Periodic Assessments

Ability to auto-generate quarterly evaluations based on admin parameters and track progress to maintain excellence and ensure quality of service for the public.

4/yr

Qualitative
Assessments

The Edrevel Advantage

Edrevel has significantly transformed service delivery at eSevai centres. With ongoing evaluations, government departments can continuously assess agent performance and adapt training programs to meet evolving needs. Its flexibility enables administrators to swiftly launch new training modules in response to government initiatives, ensuring that agents can quickly adapt. As a result, there have been measurable improvements in service times, reduced errors, and increased citizen satisfaction. This lasting impact enhances public service delivery across Tamil Nadu and paves the way for expanding this successful model to other states and sectors, solidifying its essential role in the digital transformation of public services.

Faster
Service

Reduced
Errors

Improved
Satisfaction

Embrace the Next Step Towards Innovative and Efficient Learning Solutions

Partnering with Edrevel empowers organisations—be it small businesses, large institutions, or government agencies—to revolutionise your learning and service delivery. Our flexible, scalable AI-powered platform is equipped to address both complex and straightforward training challenges effectively. By unlocking the potential of your workforce, Edrevel enhances training delivery, optimises learner performance, and introduces a data-driven approach to continuous learning and improvement.

Reach out to Edrevel today to learn more, see a demo, and discover how we can transform your training processes with ease.

How Edrevel Helped Revolutionise Public Service Delivery (eSevai) for the State of Tamil Nadu, India

Background

Transformation

Transformation

Streamlining Training and Service Delivery

Centralised Hub

34k

Scalable

20k

Accessible

100+

Periodic Assessments

4/yr

Core Benefits

Faster Service

Reduced Errors

Improved Satisfaction

Faster
Service

Reduced
Errors

Improved
Satisfaction